Fister Firearms LLC ("Fister Firearms," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit fisterfirearms.com, use our customer portal, submit transfer or contact requests, or otherwise interact with us.
1. Who we are
Fister Firearms LLC
1360 S Bogle Ct, Chandler, AZ 85286
Phone: (602) 582-8482
Email: [email protected]
2. Information we collect
We may collect the following types of information:
- Contact and identity information: name, email address, phone number, and messages you send through our contact or transfer forms.
- Transfer and appointment information: transfer type, expected delivery date, tracking numbers, notes, paperwork and pickup scheduling choices, and related status updates.
- Account information: if you create a customer portal account, we store login credentials (passwords are stored in hashed form), password reset activity, and account preferences.
- SMS opt-in records: if you choose to receive text messages, we store your opt-in choice and the time it was recorded.
- Technical information: IP address, browser type, device information, pages visited, and security-related logs used to protect the site and prevent abuse.
- Cookies and local storage: small data files used for site functionality, session security, and remembering preferences such as cookie consent.
3. How we use your information
- Process and manage FFL transfer requests, arrivals, paperwork appointments, and pickups.
- Communicate with you by email, phone, or SMS (when you have opted in).
- Operate and secure our website, portal, and administrative tools.
- Prevent fraud, spam, and unauthorized access.
- Comply with legal obligations related to firearms transactions and recordkeeping.
- Improve our services and customer experience.
4. Text messages (SMS)
If you opt in on our transfer form or otherwise provide consent, we may send you transactional text messages about your transfer, such as arrival notices and pickup scheduling. Message frequency varies. Message and data rates may apply.
You can opt out of marketing or promotional texts at any time by replying STOP. For help, reply HELP or contact us at (602) 582-8482. Opting out of promotional texts does not affect messages we are required to send to complete a transaction you requested.
We do not sell your phone number or SMS consent data to third parties for their own marketing.
5. How we share information
We do not sell your personal information. We may share information only as needed to operate our business:
- Service providers that help us send email, deliver SMS, host our website, provide security protections, or support compliance workflows. These providers may only use your information to perform services for us.
- Legal and safety purposes when required by law, subpoena, court order, or to protect rights, safety, and property.
- Business transfers in connection with a merger, sale, or restructuring, subject to appropriate confidentiality protections.
6. Cookies and similar technologies
We use cookies and similar technologies for essential site functions, security (including bot protection), session management, and remembering your cookie consent choice. You can control cookies through your browser settings, but some site features may not work properly if essential cookies are disabled.
7. Data retention
We retain information for as long as needed to provide services, manage transfers, maintain business records, resolve disputes, and meet legal and regulatory requirements. Firearms-related records may be retained for longer periods where required by law.
8. Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your choices
- Update account details through the customer portal where available.
- Contact us to request access, correction, or deletion of certain information, subject to legal and regulatory retention requirements.
- Opt out of promotional emails using unsubscribe instructions in those messages.
- Opt out of SMS as described above.
10. Children's privacy
Our website and services are not directed to individuals under 18. We do not knowingly collect personal information from children.
11. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the latest version. Continued use of the site after changes become effective constitutes acceptance of the updated policy.
12. Contact us
Questions about this Privacy Policy may be sent to [email protected] or by mail to Fister Firearms LLC, 1360 S Bogle Ct, Chandler, AZ 85286.
See also our Terms of Service.